Google My Business Phone Number Not Updating? Here’s How to Fix It!

Introduction

Having the right contact details on your Google My Business (GMB) profile is essential for seamless customer interaction and credibility. However, many business owners encounter a frustrating issue where their phone number doesn’t reflect the latest changes. This can lead to missed inquiries and decreased trust. If you’re struggling with this, don’t worry! Let’s explore why this happens and how to fix it effectively.

Why Your Phone Number Isn't Updating on GMB

Several factors may be preventing your phone number from appearing correctly on your GMB listing:

1. Pending Authentication

Google often requires an additional verification step before allowing modifications to key business details, including contact numbers.

2. Frequent Edits

If you've changed your phone number multiple times within a short timeframe, Google may flag it as suspicious and temporarily restrict further modifications.

3. Conflicting Online Listings

Google cross-references data with other platforms. If your phone number differs from listings on Facebook, Yelp, or Bing, the update may not go through.

4. Technical Issues

System bugs or server delays can sometimes prevent changes from reflecting immediately.

5. Account Restrictions or Suspensions

If your GMB profile is under review, has been flagged, or is temporarily disabled, updates may not be processed.

How to Resolve the Issue

1. Verify Your Google My Business Dashboard

Log into your Google My Business profile.
Navigate to the Info section and find the Phone Number field.
Input the correct number and hit Apply to save the changes.

2. Complete Any Pending Verification

If Google requests validation, follow the instructions via email, phone call, or postcard.
Your update will only take effect once Google successfully verifies your business.

3. Ensure Uniformity Across Business Listings

Review your business details on third-party directories like Yellow Pages, Yelp, and industry-specific listings.
Inconsistencies in your business name, location, or phone number can cause Google to delay or reject updates.

4. Clear Browser Cache or Use a Different Device

If your phone number still isn’t displaying correctly, try clearing your browser history and cache.
Alternatively, check from another device or wait a few hours, as Google updates may take some time to reflect.

5. Contact Google My Business Support

If none of the above methods work, reach out to Google Business Support:
Visit the Google Business Help Center.
Navigate to Fix an Issue > Phone Number Update Problem.
Follow the recommended steps or request direct assistance from Google’s support team.

How to Prevent This Issue in the Future

Limit unnecessary modifications

Avoid making repeated changes within short periods to prevent Google from restricting updates.

Maintain consistent details

Ensure that your business information remains the same across various online platforms.

Regularly audit your GMB listing

Periodically check for outdated or incorrect data to avoid future issues.

Enable Google notifications

Stay updated on required verifications or potential listing restrictions.

Conclusion

Keeping your Google My Business details accurate is crucial for customer engagement and online reputation.
If your phone number isn’t updating, follow these troubleshooting steps to resolve the issue.
By ensuring consistency across platforms and following best practices, you can avoid such problems in the future and maintain a strong digital presence.

Need professional assistance in managing your GMB profile? Reach out for expert support today!